5.1. My parcel has been returned to the sender without my authorisation It may be that: your e-tailer has requested the return of your parcel. Please contact them for more information. your parcel was refused when it Read more » 6 June 2024
5.2. The “File a complaint” button is not displayed There are several possibilities: You have already filed a complaint about this parcel. This is still being processed and it is therefore not possible to Read more » 6 June 2024
5.3. I can’t find the answer to my question and I would like to contact the Colis Privé Customer Service. Do you have a question about your parcel or about our services? Online assistance (FAQ) available on colisprive.be allows you to access answers to the Read more » 24 April 2024