3.1. My parcel has been delivered to a pickup point even though I opted for home delivery. There are two possible scenarios: We tried to make a first home delivery but this was unsuccessful. The delivery address is incomplete or inaccessible. Your Read more » 25 March 2024
3.2. How do you choose a pickup point? Your e-tailer has not agreed a second delivery attempt with us. Your parcel will automatically be left at the nearest pickup point. Your e-tailer Read more » 25 March 2024
3.3. The pickup point does not have my parcel You have received a notification giving the date on which your parcel will be available and the address of the pickup point: Please wait until Read more » 25 March 2024
3.4. The pickup point is closed You can find the opening times of your pickup point on the notification that has been sent to you informing you that your parcel is Read more » 25 March 2024