Privacy Policy
1. Introduction
This privacy policy (‘Privacy Policy’) sets out the privacy and security measures implemented by Colis Privé Belgique (registration number 0764 487 385), whose registered office is situated at Avenue des Arts 56, 1000 Brussels, in relation to the collection, use and sharing of any personal data you may provide via its website (‘Website’). Colis Privé Belgique, in its capacity as data controller, undertakes to implement a policy that complies with the applicable regulations governing the processing of personal data, in particular the General Data Protection Regulation (EU) No 2016/679.2. Individuals covered by the Privacy Policy
This Privacy Policy is intended for the following categories of individuals residing in Belgium and Luxembourg:
- Senders (e-retailers, logistics providers, shipping companies): Colis Privé Belgique’s direct customers who have taken out a parcel delivery service contract.
- Parcel recipients: the recipients to whom Colis Privé Belgique delivers parcels entrusted to it by senders.
- Delivery partners: the carriers to whom Colis Privé Belgique entrusts the delivery of parcels.
- Website Visitors: any person who accesses a page on the Website or browses the Website
- Applicants: any person who responds to a job vacancy on the website.
3. Personal data collected and processed
Colis Privé Belgique undertakes to collect only the data strictly necessary for the provision of the services it offers and for the purposes set out in the Privacy Policy.
Colis Privé Belgique may collect and process information about you when you use the Website, including the following data:
- Civil status, identity and identification data:
> For private individuals: your title, surname, first name, username, email address, telephone number, full postal address, as well as the parcel number and the postcode associated with the parcel
> For business customers: the company name and legal status; the contact person’s surname, first name, email address, job title and telephone number; and the number of parcels per year.
- Professional details:
> For applicants: CV and covering letter.
- Data required for the management and monitoring of parcel delivery services:
> the parcel number, the postcode associated with the parcel, the delivery address, where applicable the names of any third parties designated as recipients of the delivery, and the contact details of the Sender’s contact person
- Login details:
> IP addresses, metadata (time and date of connection, type of browser and operating system used, time spent on each page visited, location, etc.)
- Authentication details for accounts on the Website:
> login details, password
- Other
> comments, additional delivery information/instructions, the transport licence, the message.
The Website is not intended for minors. Colis Privé Belgique does not knowingly collect data from children.
4. Methods of collection
Direct collection
Direct collection refers to cases where data is collected (i) directly from the individual themselves or (ii) via devices or technologies that monitor the individual’s activity (analysis of internet browsing, etc.).
Consequently, Colis Privé Belgique collects data directly from you when you provide information via the Website, for example when you complete a form or create an account. Where the information requested is mandatory in order to use the services offered, this is indicated by an asterisk. Optional information may also be requested to enable the personalisation of services. The information provided must be accurate and complete, and it is your responsibility to ensure this.
Colis Privé Belgique may also collect information whilst you are browsing the Website, through the use of ‘cookies’. To find out more about our cookies policy, click here.
Indirect collection
Indirect collection refers to cases where data is obtained from a third party.
Colis Privé Belgique may, in fact, collect data about you indirectly via third parties, such as senders. These third parties act as data controllers within the framework of the independent relationship you have with them, prior to, for example, an online purchase. These third parties pass on your data to us so that we can provide parcel delivery services.
Colis Privé Belgique, as the recipient of the data, determines, for the purposes of providing the services it offers, the purposes and means of processing the data collected and transmitted by these third parties. In this case, Colis Privé Belgique acts as the data controller for this transmitted data.
5. Legal basis for data collection
We are only permitted to collect and process your personal data on a valid legal basis.
This legal basis may be:
- Consent:
Consent is defined as ‘any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her’.
When you give us your consent, we process your personal data for the specific purposes to which you have consented.
- The provision of the services offered by Colis Privé Belgique (contractual basis):
The performance of a contract may constitute the legal basis for processing if: (i) there is in fact a contractual or pre-contractual relationship between the organisation and the data subject; (ii) the contract is valid under the applicable law; (iii) the processing of data is in fact necessary for the performance of the contract.
When Colis Privé Belgique provides its services to you, it processes your personal data as necessary for the performance of a contract with you (such as the service agreement) and for the fulfilment of any obligations arising therefrom.
The processing of your personal data on the basis of pre-contractual and/or contractual obligations towards you is a contractual requirement. It may also be a condition for entering into a contract. Consequently, failure to provide the required data will make it impossible to enter into or perform the contract.
- The legitimate interest of Colis Privé Belgique:
An interest is considered legitimate provided that it is pursued in accordance with data protection regulations, on the one hand, and any other relevant regulations, on the other.
Colis Privé Belgique has a legitimate interest, in particular where processing takes place in the context of a relationship with its customers, where it processes personal data for the purposes of improving or developing its services, to prevent fraud or to ensure the security of its network and the information held on its IT systems.
- The legal obligations of Colis Privé Belgique:
The processing is necessary for compliance with a legal obligation to which Colis Privé Belgique is subject
You will find the purposes and legal bases for the processing of your personal data by Colis Privé Belgique in Article 6 of the Privacy Policy.
6. Summary of the policy implemented by Colis Privé Belgique (purposes and legal bases for the processing of personal data, data subjects, retention period)
Your personal data is retained for a period not exceeding that necessary for the purposes for which it is processed. The retention period varies depending on the purposes for which the data is processed. It should be noted that this data may be retained in accordance with the applicable limitation periods in an interim archive with restricted access in order to comply with the relevant legal obligations.
7. Recipients of your data
Colis Privé Belgique is committed to protecting the confidentiality of your personal data and to complying with all legal requirements regarding the sharing and disclosure of such data.
Colis Privé Belgique therefore undertakes to share or disclose your data only to those individuals and organisations that need access to it in order to enable Colis Privé Belgique to achieve the purposes for which the data is processed.
The data collected is intended for use by Colis Privé Belgique’s internal departments (IT, human resources, marketing and communications, sales, customer service, etc.), which process only the data necessary to carry out their duties.
Your personal data may also be disclosed to third-party partners, based in France or within the European Union, with whom Colis Privé Belgique collaborates.
Below are the categories of recipients of your data:
- the partners involved in designing the Website
- the partners providing hosting services for the Website
- partners responsible for the maintenance of the Website
- partners involved in analysing the Website’s performance
- delivery partners for the provision of parcel delivery services
- customer service partners
- Senders
- partners for satisfaction surveys
- partners for digital accessibility
- partners for marketing and promotional campaigns.
As part of the CEVA Group, Colis Privé Belgique may also share your personal data within the group for the purposes of IT support, following up on customer enquiries, ensuring compliance with data subjects’ rights and providing administrative support to the company, as well as for the development of joint offers for business-to-business customers.
Colis Privé Belgique ensures that these recipients have access to your personal data only to the extent strictly necessary for the performance of their duties, and that they undertake to use it solely for the purpose specified by Colis Privé Belgique.
In certain cases, for the purposes of contesting, safeguarding or defending a legal right, in the context of administrative or criminal investigations, in the context of legal proceedings, or in the context of accounting requirements. Colis Privé Belgique is subject to certain obligations which require it to transfer some of your data to authorities, bodies specified by law, external advisers or any other third parties.
8. Subcontracting
When Colis Privé Belgique engages a service provider, it will not share personal data for processing purposes until it has received a commitment and assurance from that provider that it is able to comply with these security and confidentiality requirements. Colis Privé Belgique enters into contracts with its subcontractors in accordance with legal and regulatory obligations, setting out in the contracts the conditions under which these subcontractors may process personal data.
9. Transfer of your data
Should Colis Privé Belgique need to transfer data outside the European Union, it would inform you of this and would only do so if mechanisms are in place to ensure an adequate level of protection. International transfers of personal data between Colis Privé Belgique and a company located in a third country are governed by safeguards approved by the European Commission, such as standard contractual clauses.Colis Privé Belgique uses a French data processor, Concentrix SAS France, to handle complaints; some of its sites are located outside the European Union. Colis Privé Belgique has ensured compliance with the European Commission’s recommendations by verifying that the transfer of your data complies with the applicable regulations.
10. The security of your data
Colis Privé Belgique attaches great importance to the security of your personal data. Appropriate technical and organisational measures are in place to ensure that data is processed in such a way as to protect it against accidental loss, destruction or damage, as well as against breaches that could compromise the confidentiality or integrity of the data. Your personal data is stored in a secure environment. Employees of Colis Privé Belgique are subject to contractual confidentiality obligations and must comply with an internal code of conduct governing the proper use of the information system. When developing, designing, selecting and using the various tools used to process your personal data, Colis Privé Belgique ensures that they provide the highest possible level of protection for the data being processed. If you have created an account on our Website, you remain responsible for protecting your login details and passwords. This information is for your own use only and must not be shared with others. If Colis Privé Belgique becomes aware that a breach of your personal data for which it is responsible poses a high risk to your privacy, we will inform you as soon as possible so that you can take all necessary precautions to minimise the consequences (changing your passwords, etc.).11. Changes made to the current document
Colis Privé Belgique reserves the right to update and amend the Privacy Policy at any time, without having to provide any justification.
We invite you to check this Privacy Policy on the Website regularly.
The Privacy Policy was last updated on the date shown at the bottom of the page, on which date it came into force and automatically superseded the previous Privacy Policy.
12. Your Rights
Colis Privé Belgique attaches particular importance to respecting your rights in relation to the data processing it carries out. In this way, it aims to ensure fair and transparent processing, taking into account the specific circumstances and context in which your personal data is processed.
Your right of access
This right will enable you to confirm whether or not your personal data is being processed, and to what extent. If this is indeed the case, you have the right to request a copy of your data and the information held about you.
Your right to rectify your data
You may ask us to correct or complete your personal data if it is inaccurate, incomplete, ambiguous or out of date.
Your right to have your data erased
You may request the erasure of your personal data if any of the following apply:
- The data are no longer necessary for the purposes for which they were collected or processed;
- You are withdrawing the consent you previously gave;
- You may object to the processing of your personal data where there are no compelling legitimate grounds for such processing;
- Data processing is not carried out in accordance with the provisions of the applicable legislation and regulations.
We would like to draw your attention to the fact that the right to erasure is not a general right and may only be exercised if the legal grounds set out in the applicable regulations apply.
If these legal bases do not apply, Colis Privé Belgique will not be able to act on your request. This is the case if it is required to retain the data on the basis of a legal or regulatory obligation, or for the establishment, exercise or defence of legal claims.
Your right to restrict the processing of your data
You may request that the processing of your personal data be restricted in the circumstances provided for by law and regulations.
Your right to object to the processing of your data
You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data where the legal basis is a legitimate interest.
If you exercise this right to object, Colis Privé Belgique will ensure that your personal data is no longer processed in the context of the processing in question, unless we can demonstrate legitimate and compelling grounds for continuing such processing. These grounds must override your interests, rights and freedoms, or the processing must be justified for the establishment, exercise or defence of legal claims.
Your right to data portability
You have the right to data portability. Please note that this is not a general right. Not all data resulting from all processing operations is portable, and this right applies only to automated processing, not to manual or paper-based processing.
This right is limited to processing for which your consent, or the implementation of pre-contractual measures or a contract, constitutes the legal basis.
The right to data portability must not infringe the rights and freedoms of third parties, such as those protected by trade secrets.
Your right to withdraw your consent
If our processing of your data is based on your consent, you may withdraw it at any time. Colis Privé Belgique will then cease to process your data, without this affecting any previous processing to which you have consented.
The right not to be subject to a decision based solely on automated processing
As part of its business activities, Colis Privé Belgique may use automated data processing. You have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you, unless such a decision is essential for the conclusion or performance of a contract, or is authorised by law.
The right to make a complaint
You have the right to lodge a complaint with the relevant data protection authority:
Within Belgium:
Data Protection Authority
Rue de la Presse 36, 1000 Brussels
+32 (0)2 274 48 00
+32 (0)2 274 48 35
contact@apd-gba.be
Within Luxembourg:
CNPD in the Grand Duchy of Luxembourg
15, Boulevard du Jazz
4370 Esch-Belval Belvaux Sanem, Luxembourg
+352 26 10 60 1
https://cnpd.public.lu/fr/support/contact.html
Your right to set out guidelines for after your death
You have the option to set out specific instructions regarding the retention, erasure and sharing of your personal data with our services following your death, in accordance with the terms set out
below. These specific instructions will only cover the processing carried out by us and will be limited to that scope alone.
How to exercise your rights
To exercise your rights, please send an email to the following address: donnees-personnelles@colisprive.com.
This email address is not intended to receive, and will therefore not process, applications or enquiries regarding the delivery of your orders, or complaints relating directly to the services provided by Colis Privé Belgique. If you have any such enquiries, please contact customer services.
Last updated on 26 August 2026