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The packaging of my parcel is damaged but the contents are not: The packaging of your parcel may be damaged due to a number of unexpected factors during transport. We

My order will be sent in several parcels: At Colis Privé, each parcel must have its own reference. If your order is delivered by Colis Privé in several parcels, you

If you are not happy with the contents of your parcel, Colis Privé is unfortunately unable to intervene. Please contact your e-tailer for the follow-up of your order.

To return your parcel, we advise you to contact the sender or the online shop where you placed your order. They will agree on the best method or the partner