If your parcel does not require a signature there are several possibilities:
- Your parcel fits in the letterbox: our delivery people can put your parcel directly in your letterbox if it fits completely. Your parcel will be waiting for you when you return home.
- Your parcel does not fit in the letterbox and you are at home: our delivery driver hands you the parcel in person.
- Your parcel does not fit in the letterbox and you are out when it arrives:
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- Our delivery driver contacts you by phone to agree a secure place for the delivery.
- If you cannot be reached by phone, our delivery driver tries to deliver your parcel to a neighbour or to the caretaker if you live in an apartment building. The driver then leaves you a delivery notice with all the information you need to collect your parcel.
- You cannot be reached and no-one is available to take receipt of your parcel for you: our delivery driver leaves you a delivery notice with all the information you need to collect your parcel.
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If your parcel requires a signature:
- You are at home:
- Your parcel is delivered to you in person
- You are out:
- Our delivery driver leaves you a delivery notice with all the information you need to collect your parcel.