This is because the delivery driver needs more information to access your address. It may be:
- that there is an error in your address details
- that the data provided by your e-tailer are incomplete or create confusion
- that the GPS system cannot find your address.
By clicking on the link in the notification or using the parcel tracking tool, by clicking on the “Agree a delivery date” button, you can provide the delivery driver with the information needed for the delivery. Please check your address and complete it, or even add practical details (description, directions, etc.). You can also choose delivery to a pickup point.