You have received a notification giving the date on which your parcel will be available and the address of the pickup point:
Please wait until you have received a delivery confirmation. There may have been a delay in leaving your parcel at the pickup point.
You have received confirmation of delivery / receipt of your parcel at the pickup point:
You did not collect your parcel in time (you have 8 days). Consequently, your parcel has been returned to the sender. Please contact your e-tailer.
The pickup point cannot find your parcel:
If you have received confirmation of receipt of your parcel at the pickup point, your parcel is being handled by Mondial Relay, a Colis Privé partner. Please contact Customer Services at Mondial Relay directly to process your request. You can do so via the email address suividecolis@mondialrelay.fr or by calling +32 23 40 06 10 (local call rates).
For all other cases:
Please go to our website www.colisprive.be and submit a complaint by clicking on the “File a complaint” button. You will receive a reply within 4 working days.
