At Colis Privé, each parcel must have its own reference. If your order is delivered by Colis Privé in several parcels, you will receive parcel numbers and notifications for each one separately.
One of your parcels may be delivered by another carrier. Please contact your e-tailer to follow up on your order.
The contents of my parcel are incomplete and
the packaging of my parcel is not damaged: please contact your e-tailer to follow up on your order.
The packaging of my parcel is damaged: please file a complaint on our website www.colisprive.be using the “File a complaint” button. You will receive a reply within four working days.
