It may be that:
- your e-tailer has requested the return of your parcel. Please contact them for more information.
- your parcel was refused when it was delivered.
- your parcel could not be delivered and you have exceeded the 10-day period to schedule a second delivery.
- your parcel was delivered to a pickup point and you have exceeded the 8-day period without collecting it.
In all other cases, please contact your e-tailer to follow up on your order.