There are several possibilities:
- You have already filed a complaint about this parcel. This is still being processed and it is therefore not possible to file a second complaint until the first file has been closed. The processing time varies depending on the type of complaint, but it is usually four working days per request.
- A complaint has been made on your behalf by your e-tailer. This is still being processing and it is therefore not possible to file a second complaint until the first file has been closed.
- The period for filing a complaint is over. You can file a complaint during a period of one month after the date on which your parcel was delivered.