Do you have a question about your parcel or about our services? Online assistance (FAQ) available on colisprive.be allows you to access answers to the questions our Customer Service is most frequently asked. For parcels to be delivered in Belgium and Luxembourg only you can contact us via:
- Our website:
- Your can track your parcel at any time on www.colisprive.be by entering your parcel number and the postcode of the delivery address.
- You can also reschedule your delivery via the website using the ‘Define a delivery date’ button or file a complaint, should a problem arise with a delivery, using the ‘File a complaint’ button. If this is not displayed, please refer to the previous question.
- By email:
- The best way is to use the “Define a delivery date” and “File a complaint” buttons on our website www.colisprive.be.
- Otherwise, to obtain more information please send your request together with your name, postcode and parcel number to the following email address: suividecolis@colisprive.com. (Please note: the processing period may be longer and will be at least four working days).
- By phone:
- In order to be able to respond to your requests more efficiently, Colis Privé does not have a phone number for incoming calls. However, our Customer Service may contact you by phone in order to help you more efficiently. So please be sure to let us have a correct phone number if you would like us to call you back.
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For all parcels to be delivered in France you can access the parcel tracking tool here: colisprive.fr.
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A customer who is not satisfied with the way their complaint was handled by a company, or with the outcome of it, can file an appeal free of charge with the Postal Sector Ombudsman, established by the law of March 21, 1991. More information.