2.5. My parcel is declared as having been delivered even though I haven’t received it.

Colis Privé offers several delivery possibilities:

• • Delivery directly to your letterbox
  • Personal delivery
  • Delivery to a neighbour or a caretaker
  • Delivery to a secure place (with the prior agreement of the delivery driver only)

Check the parcel tracking tool to find out where your parcel has been delivered. If, after checking, you have still not received your parcel, you can file a complaint on our website www.colisprive.be. Select the “File a complaint” button. You will receive a reply within four working days.