Find a pickup point near you
With more than 800 Colis Privé pickup points,
easily find the nearest location to collect or return your parcels.
Search for an address or use geolocation to find nearby pickup points.
Track my parcel
Track your parcel in real time at every stage, right through to delivery to a pickup point or your home.
Become a pickup point
Join the Colis Privé pickup point network and grow your business by becoming a Colis Privé Store.
Send or return a parcel
Send your parcels from a Colis Privé pickup point near you.
Need to return a parcel? Drop it off at a partner pickup point and keep your proof of drop-off for peace of mind when tracking it.
Need help?
Where can I find the nearest Colis Privé pickup point in Belgium or Luxembourg?
Enter your address, town/city or postcode in the search bar. Available Colis Privé pickup points nearby will automatically appear on the map and in the list of results.
How can I use my location to find the nearest pickup point?
Click the “Use my location” button and allow your browser to access your location. The map will then display Colis Privé pickup points near you in Belgium or Luxembourg.
Where can I check the opening hours of a Colis Privé pickup point?
Select the pickup point you are interested in on the map or in the list of results, then click “Find out more” to view its details and opening hours.
How can I tell whether a Colis Privé pickup point is open or closed?
The pickup point’s status is displayed directly in its details. You can quickly check whether it is currently open or closed.
How can I get directions to a Colis Privé pickup point?
Select your preferred pickup point, then click “Get directions” to view the route and easily reach it in Belgium or Luxembourg.
How can I have a parcel delivered to a Colis Privé pickup point?
When placing an order with a partner online retailer, select delivery to a pickup point if this option is available. You can then choose from the nearby Colis Privé pickup points in Belgium or Luxembourg.
How can I track the delivery of my parcel to a Colis Privé pickup point in Belgium or Luxembourg?
You can track your parcel using the tracking link sent to you by email or SMS. This lets you follow each stage of the delivery until your parcel is ready for collection at the selected pickup point.
What should I do if my parcel is delayed or appears to be stuck at a pickup point?
First, check your parcel tracking for its latest status. If it has not updated for several days or appears to be stuck, contact Colis Privé Customer Service, quoting your parcel number, for more information.
How can I become a Colis Privé pickup point in Belgium or Luxembourg?
If you are a retailer in Belgium or Luxembourg and would like to join the Colis Privé pickup point network, complete the form on this page: https://colisprive.be/en/become-a-pickup-point-2/. Enter details about your business so the Colis Privé teams can review your application and contact you.