Were you unavailable when we tried to deliver your parcel and did you receive a delivery notice in your letterbox or a first delivery notification by email? You have several options:
- The delivery driver ticked the box “Your parcel will be left at a pickup point”:
- You do not need to take any action yet. You will receive a notification by email or text with the availability date of your parcel and the address of the pickup point.
- The delivery driver ticked the box “Your parcel has been left with your neighbour”:
- You will find the name and house number of the neighbour to whom your parcel has been delivered on the delivery notice.
- You will also find this information on the parcel tracking tool.
- The delivery driver ticked the box ‘We have your parcel’:
- Your e-tailer has opted to try and deliver your parcel a second time. Go to parcel tracking and choose another delivery date using the rescheduling button.
- Rescheduling offers the following options:
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- Home delivery
- Pickup point delivery
- Delivery to another address with the same postcode
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- PLEASE NOTE! If you do not select a second delivery option within 10 days, your parcel will automatically be returned to the sender.