3.1. My parcel has been delivered to a pickup point even though I opted for home delivery.

There are two possible scenarios:

• • We tried to make a first home delivery but this was unsuccessful.
  • The delivery address is incomplete or inaccessible.

Your e-tailer has not agreed a second delivery attempt with us. This is why we delivered your parcel directly to a pickup point after the first attempt. As soon as your parcel is available, you will receive a notification with all the details you need to collect it.
PLEASE NOTE! Don’t go along too soon. Wait until you have received confirmation of delivery at the pickup point.