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Do I need to be present during delivery?

 

At Colis Privé, we adapt our delivery methods based on the characteristics of your parcel and your presence at the time of handover. Whether your parcel requires a signature or not, we offer practical solutions to ensure you receive it.

Your parcel does not require a signature

Your parcel fits in your mailbox
If the size allows, our driver can drop it directly into your mailbox without ringing. It will be waiting there for you when you return, simply and conveniently.

Your parcel is too large and you are present
Our driver will hand the parcel to you directly. If you are absent, another household member can receive the parcel on your behalf, provided they are present at delivery time.

You are absent at delivery
The driver then applies the most suitable solutions:

  • They will try to contact you by phone to agree on a secure location to leave the parcel, if this option has been authorized by your webshop.

  • If you cannot be reached, the driver can leave the parcel with a neighbour or concierge (in an apartment building), and will leave a delivery notice. This notice may be on paper or sent by email.

  • If none of these options are possible, a delivery notice is left or sent with all the necessary information to reschedule delivery or collect your parcel.

Your parcel requires a signature

You are present
The parcel is handed to you directly, against signature, to guarantee security and traceability. The signature can be done with a PIN code, a physical signature, or a QR code.

You are absent
The driver leaves a delivery notice mentioning the next steps to reschedule delivery or choose delivery to a pick-up point, depending on available options.  If you don’t find a delivery notice in your mailbox, it may have been sent by email.

See our delivery times.

Frequently asked questions

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