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How do I track my package?

Waiting for a parcel delivered by Colis Privé Belgium or Luxembourg and want to track it?

With our online tracking tool, you can check the status of your delivery at any time whether your parcel is in transit, at a pick-up point, out for delivery or already dropped in your letterbox.

Track my Colis Privé parcel

As soon as your parcel is handed over to Colis Privé, you can follow it online. Just go to our tracking website colisprive.be and enter:

  • Your 12-character tracking number
  • The postcode of the delivery address

This will give you access to detailed shipment info, including:

  • The estimated delivery date
  • The different steps of its journey
  • The parcel status: “in preparation”, “in transit”, “delivered”, “at pick-up point”, or “delivered in letterbox”

Our online tracking service is available 24/7 for parcels to Belgium and Luxembourg. It works for private shipments, whether delivered at home or to a  pick-up point.

My parcel hasn’t been picked up yet

If the status indicates “Parcel expected by Colis Privé”, it means we haven’t yet received your parcel from the sender or webshop. In that case :

  • Check the seller’s website to see the status of your order
  • Look for a tracking number in your email
  • Wait until Colis Privé has physically received the parcel before online tracking becomes active

See also:  Where can I find my tracking number?

Frequently asked questions

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