Have you received a notification indicating that additional information is needed for the delivery of your package? This means that our delivery driver is having difficulty locating your address precisely. This request for additional information ensures that your parcel arrives safely, without unnecessary delays.
Why is this additional information requested?
Several reasons may explain this request:
- Error in your details: An incorrect street number, a misspelled street name, or a wrong postal code can make delivery difficult.
- Incomplete data provided by the e-merchant: Some essential information for delivery may be missing from the file.
- GPS issues: In new constructions or poorly mapped areas, the GPS system may not correctly identify your address.
By responding to this request, you help our service complete the delivery file, secure your package, and optimize our drivers’ work. Every piece of additional information is valuable to avoid confusion or delays.
What to do in case of a request for additional information?
Don’t worry: providing the missing information is simple and quick. You can respond to this request via our website or directly through the link received by email or SMS.
Here are the steps to complete your file:
- Click the link in your email or SMS notification.
- Go to the parcel tracking page on www.colisprive.be and click “Set a delivery date.”
Once on the site, you can:
- Verify and correct your address: The postal code must remain the same, even for delivery to a third party or address correction.
- Add helpful information for the driver: Access code, description of the building’s facade, floor, or other practical details to facilitate delivery.
- Choose an alternative delivery: Opt for a pickup point or delivery to a third party if that suits you better.
Every additional piece of information you provide not only secures the delivery but also reduces delays and improves service quality.
Why respond quickly to an additional information request?
Responding promptly allows you to:
- Avoid a lack of response that could delay your delivery.
- Ensure your package is delivered safely.
- Optimize the driver’s work and simplify the delivery process.
- Maintain a complete file for any future tracking or claims.