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Follow my parcel
Follow my parcel
Reschedule my delivery
FAQ – I’m expecting a delivery
FAQ – I received a parcel
Business solutions
Our e-commerce services
My Colis Privé
Pick Up Points
Become a Colis Privé pick up point
My Colis Privé Store
FAQ – Pick up points
Delivery Service Partners
Become a Colis Privé Partner
Delivery Partner Area
About us
Who are we?
Working for Colis Privé
Our CSR commitments
News
Follow my parcel
Follow my parcel
Reschedule my delivery
FAQ – I’m expecting a delivery
FAQ – I received a parcel
Business solutions
Our e-commerce services
My Colis Privé
Pick Up Points
Become a Colis Privé pick up point
My Colis Privé Store
FAQ – Pick up points
Delivery Service Partners
Become a Colis Privé Partner
Delivery Partner Area
About us
Who are we?
Working for Colis Privé
Our CSR commitments
News
Need help ?
Find the answer to your questions
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I am a private customer
I am a retailer / pickup point
I am an e-commerce/ logistics professional
Frequently asked questions
My parcel is damaged on delivery, what should I do?
How do I track my package?
What time will I receive my package ?
My package is delayed what should I do?
Do I need to be present during delivery?
How can I return my package ?
They are asking me for additional information what should I do?
