At Colis Privé, we are committed to offering you a smooth and exemplary experience at every stage of delivery. If, despite our FAQ, you have not found an answer to your question, several options are available:
Via our website colisprive.be
Your online space is designed to offer you fast and intuitive support, independently. You can:
- Track your parcel at any time using your parcel number and the delivery postcode.
- Change the delivery date via the “Set a delivery date” button, if the parcel is not yet on the road and your sender allows it.
- Submit a claim if necessary, via the “Submit a claim” button. If this button is not visible, please consult the previous section of the FAQ.
Our website reflects our commitment to excellence and simplicity, helping you save time without compromise.
By email
Note: Email claims may take 4 to 7 days to be processed according to the agreements made with your webshop. You will receive a reply as soon as possible.
If your request requires a more detailed exchange, you can contact us at:
suividecolis@colisprive.com
Please include in your message:
- Your name
- Your postcode
- Your parcel number
And by phone
Colis Privé does not offer an incoming phone line, in order to better structure and prioritise requests.
However, if necessary, our Customer Service may contact you by phone. Don’t forget to leave a valid phone number if you wish to be called back.
For any additional questions, please consult our FAQ.