We understand your disappointment: receiving an item that doesn’t suit you can be frustrating.
At Colis Privé, we know that a well-handled parcel return is essential to your satisfaction. That’s why we guide you step by step to make this return as clear, fast and secure as possible.
If you wish to return a product received by mistake, damaged, or simply use your right of withdrawal, here is what you need to know to make sure everything goes smoothly.
Contact your online shop or the sender directly
The return of a product is arranged directly with the merchant or platform where you made your purchase.
Your merchant sets the return procedure to follow (deadlines, terms, conditions, chosen carrier or relay point).
They can also provide you with a pre-filled return label, often needed to ensure proper tracking, quick processing, and a compliant refund or exchange.
Why go through the merchant?
It’s a matter of logistics and legal obligations. The right of withdrawal, return policy and legal guarantee of conformity are handled by the seller.
- The return of the parcel must be recorded in their system.
- This ensures quick processing of your refund, exchange or reshipment.
By contacting them first, you make sure your request is taken into account and that your return parcel complies with their online returns policy.
And for dropping off the parcel?
Once you have the return label:
- Print it (if it is not already sent to you fixed to the parcel),
- Stick it carefully on the package,
- Drop the parcel at the correct drop-off point, shop, or mailbox, depending on the chosen carrier.
The label contains all the information needed to route your return parcel within the required timeframe.
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