We understand your disappointment. Rest assured: if the “I have a question / file a claim” button no longer appears in your parcel tracking, it often means that our services
Have you received a notification indicating that additional information is needed for the delivery of your package? This means that our delivery driver is having difficulty locating your address precisely.
If you were absent when the delivery of your parcel was attempted, a delivery notice has been left in your mailbox, or you received a notification of the first delivery
At Colis Privé, we understand that flexibility and proximity are important to you. That’s why, depending on your e-merchant’s options, you may sometimes be able to select the pickup point
Did you go to a Colis Privé pickup point but your package isn’t available? Don’t worry—there are several reasons why this may happen. Here’s a step-by-step guide to understand the
We understand how important it is to receive your parcel in perfect and secure condition. If that’s not the case, please accept our sincere apologies. At Colis Privé, every report
Are you expecting a package via Colis Privé Belgium or Luxembourg, but the estimated delivery date has passed? Don’t worry—several factors may explain this delivery delay. Here’s how to identify
Colis Privé Belgium is committed to keeping you informed at every stage of your parcel’s journey, via email or SMS. However, these tracking messages depend on the personal information (email
To track the delivery of your parcel with Colis Privé in Belgium and Luxembourg, you need your unique parcel number, made up of 12 characters (letters and numbers). This tracking
