Where can you find your Colis Privé tracking number?

To track the delivery of your parcel with Colis Privé in Belgium and Luxembourg, you need your unique parcel number, made up of 12 characters (letters and numbers). This tracking number allows you to follow your delivery online, get all the information about the status of your shipment and stay informed at every stage of transport.

Where can you find your Colis Privé tracking number?

1. In the order confirmation email
   After placing an order with your webshop, you receive a confirmation email with the delivery information. Make sure this email mentions a Colis Privé delivery, as the reference indicated by the sender may differ from the number used for online tracking. If the email is not in your inbox, check your spam, junk or promotions folders.

2. In Colis Privé notifications
   If your sender has enabled this option, you will receive email notifications directly from Colis Privé. These messages often contain a direct link to the online tracking of your parcel, showing your 12-character number automatically.

3. On your e-merchant’s website or customer account
   Log in to your customer account on the webshop where you ordered. The tracking number is usually in the sections “My orders” or “Order tracking”, or in the order details. Please note that the reference shown may be different from the one used by Colis Privé: make sure you check the information carefully.

4. On the missed-delivery notice
   If the Colis Privé driver came by while you were away, a notice will be left in your letterbox or sent by email. This document contains all the information needed to reschedule delivery, access your parcel number, or find out how to collect your shipment at a relay, pick-up point or locker.

How to use your tracking number?

Once you have your tracking number (letters and digits), go to the official Colis Privé Belgium website:

• Go to the tracking page: www.colisprive.be

• Enter your 12-character parcel number

• Enter the postcode of the delivery address

• Check the status of your parcel and all delivery steps online

See also our full article: How do I track my parcel?